Service Agreements
Service agreement tailored to your needs
We help you prevent interruptions in production by performing ongoing service and maintenance on your equipment.
With a service agreement from Nemco you can focus on your products with the assurance that we will take action, if the machines meet complications. You can choose between our 2 different service agreements to make sure that you get an agreement that covers your needs.
Support Flex
With a SUPPORT FLEX service agreement, we guarantee that you will be contacted by a specialist within 2 hours. If it is not possible to solve the issue over the phone, we will send a technician within 48 hours, and a start-up fee will be charged. Read all about the benefits below.
Benefits of the SUPPORT FLEX service agreement
- Optional to use Augmented Reality for solving issues
- Agencies covered by this agreement: Vemag Maschinenbau, Sealpac, Repak, PFM, Poly-clip, holac, ELS and Ravenwood
- Direct contact to specialist by phone within 2 hours
- Technician arrives within 48 hours
- Technical support every day from 06:00 to 22:00
Support Business
With a SUPPORT BUSINESS agreement, you will be contacted by a specialist within 30 minutes. If it is not possible to solve the issue over the phone, we will send a technician within 48 hours, and a start-up fee will be charged. Read all about the benefits below.
Benefits of the SUPPORT BUSINESS service agreement
- Technical support every day from 06:00 to 22:00
- Direct contact to specialist by phone within 2 hours
- Full service agreement with unlimited support in case of breakdown
- Including delivery and installation of spare parts
- Technician arrives within 48 hours
- Optional to use Augmented Reality for solving issues
Jari Nyman
Technical & Service Manager
